General Terms and Conditions

General Terms and Conditions

Zorlu Allround (trading as: Naturlina / Naturlina Organics)
Van Heekstraat 27 E, 3125 BN Schiedam, the Netherlands
KvK: 87314967 | Vestigingsnummer: 000065682084 | BTW-id: NL005488343B05
Email: info@naturlinaorganics.com | Phone/WhatsApp: +31 6 22 201 563

1. Scope

These general terms and conditions apply to all orders placed via naturlinaorganics.com and to all sales contracts concluded between Zorlu Allround (hereinafter "Naturlina") and the customer. By placing an order, you accept these terms.

2. Products

Naturlina sells pickles and pickle juice produced in Gedelek, Orhangazi, Bursa. Product information (ingredients, allergens, net and drained weight, storage conditions) is provided on the product pages and on the packaging label. Product images are for illustration only; as these are natural products, minor variations in colour and size may occur.

3. Orders and Contract

The sales contract is concluded once you complete your order and your payment is confirmed, after which you will receive a confirmation email. If a product is out of stock, we will inform you and refund the relevant amount within 14 days at the latest.

4. Prices and Payment

All prices are in euros (€) and include VAT (BTW). Shipping costs are shown separately at checkout. Prices will not change once an order has been confirmed.

Accepted payment methods: iDEAL, Bancontact, Visa, Mastercard, PayPal, Apple Pay and Google Pay. Payments are processed over an encrypted connection; we do not store your card details.

5. Delivery

Orders are usually shipped within 1–2 business days after payment confirmation. Delivery times and shipping costs are listed on the Shipping and Delivery page. Stated times are estimates.

6. Right of Withdrawal

You may withdraw from the contract without giving any reason within 14 days from the day you receive the goods. For hygiene and food safety reasons, products whose lid or seal has been opened after delivery are excluded from the right of withdrawal. For details, see our Returns and Cancellation Policy.

7. Damaged or Incorrect Products

If your product arrives damaged, leaking or incorrect, notify us with photos within 3 days of delivery. In that case, we will send a free replacement or issue a full refund. This period does not limit your statutory rights regarding defects and conformity.

8. Legal Guarantee and Liability

All products are covered by the legal guarantee of conformity. The best-before/use-by date is stated on the packaging. Naturlina is not liable for damage resulting from products not being stored in accordance with the storage conditions stated on the packaging or being consumed after the expiry date. Liability that cannot be limited by law remains unaffected.

9. Personal Data

Your personal data is processed in accordance with the GDPR/AVG. For details, see our Privacy Policy.

10. Complaints and Disputes

You can send complaints to info@naturlinaorganics.com; we will respond within 14 days. This contract is governed by Dutch law. This choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of your country of residence. Unless otherwise required by law, disputes fall under the jurisdiction of the District Court of Rotterdam (Rechtbank Rotterdam).

11. Changes

These terms may be updated. The terms in force on the date you placed your order apply.

Last updated: September 2026