Returns and Cancellation Policy

Returns and Cancellation Policy

We protect your rights under EU consumer law. As pickles are a food product, certain special conditions apply for hygiene reasons.

1. Right of Withdrawal (14 Days)

You may withdraw from your order without giving any reason within 14 days from the day you receive the goods. To exercise your right of withdrawal, simply send us a clear statement within this period (by email, WhatsApp or using the Model Withdrawal Form).

After notifying us of your withdrawal, you must return the goods to us within 14 days at the latest. We will refund the amount you paid (including standard delivery costs) within 14 days at the latest from the date we receive your withdrawal notice, using the same payment method. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back.

2. Products Excluded from the Right of Withdrawal

For health protection and hygiene reasons, pickle tubs, pickle juice cups and bottles whose lid, lock or seal has been opened after delivery cannot be returned. Unopened products with the lock and seal intact may be returned.

3. How to Return

Step 1: Write to info@naturlinaorganics.com or our WhatsApp line (+31 6 22 201 563), stating your order number.
Step 2: Pack the products closed and leak-proof and send them to:
Zorlu Allround / Naturlina, Van Heekstraat 27 E, 3125 BN Schiedam, the Netherlands
Step 3: Once the products reach us, we will refund your payment.

4. Return Shipping Costs

For returns under the right of withdrawal, the direct cost of returning the goods is borne by the customer. For damaged, leaking or incorrectly shipped products, we cover all costs.

5. Damaged or Incorrect Products

If your package is damaged, leaking or contains the wrong product, please notify us within 3 days of delivery with photos of the product and the package. We will send a free replacement or issue a full refund. This period does not limit your statutory conformity rights.

6. Order Cancellation

If your order has not yet been shipped, you can cancel it free of charge. Requests made after shipment are handled under the withdrawal/return procedure.

Contact

Email: info@naturlinaorganics.com
WhatsApp: +31 6 22 201 563
Business hours: Monday – Friday, 09:00 – 17:00

Last updated: September 2026